At Global Self Drive we always strive to exceed your expectations and provide a positive rental experience. If you feel we have done a great job or we’re doing something well, please tell us! We always love to hear about your experience with Global!

“Excellent service – 1st rate – Vehicle Supplied was excellent and very good value for money.
Satisfaction rating 10 out of 10”
J Fulcher

Please leave us feedback either via telephone on the following numbers, or via our social media links below.

Cambridge 01223 565500 Colchester 01206 210022
Grantham 01476 855616 Ipswich 01473 744446
Peterborough 01733 771177 Stansted 01279 219219

However, we appreciate that sometimes things go wrong and when this happens we need to know about this too! If you feel that we have not met your expectations please contact us directly following the Complaints Procedure below so that we can resolve the issue as quickly and efficiently as possible.

We always strive to give our Clients the very best possible service and complaints are very rare. However, please be aware that we will not tolerate any abusive language or behaviour to any of our staff members and any such instance will be treated seriously.

Should you wish to make a complaint

  • Please contact the appropriate Branch Manager in writing via post or email.
  • The Branch Manager will then respond to the complaint within 48 hours in writing.
  • Should you feel that the issue has not been resolved, please stipulate in writing and the complaint will then be escalated to The Managing Director, who will respond in writing within 5 days of this correspondence.
  • If at this point you still feel your issue has not been resolved you may wish to contact our trade association, the British Vehicle Rental and Leasing Association (BVRLA)

Customer Testimonials

Excellent service – 1st rate – Vehicle Supplied was excellent and very good value for money. Satisfaction rating 10 out of 10

J Fulcher

Great Service! Great Guys! I have rented from other companies in the past and had mixed experiences with them. I have shown up for a rental and they didn’t have a vehicle for me. I have been overcharged. You name it! I rent vehicles all the time for my band. These guys were prompt and courteous.

Kenneth Edwards

This is the 3rd time I've hired from Global and I love the experience. The staff are wonderful and go above and beyond to be helpful. The 1st time we only had 2 of us in the car. The 2nd time there was four and this time 5. We might need a bus next time, lol. I've hired from 2 different companies in Cambridge before and they were a total pain to deal with. You guys make the whole experience easy and I am very grateful, thanks!

John Morris

A couple of weeks ago I had to rent a 17-passenger van for the film crew that I work with. I was served by your Ipswich office to get the reservation completed at very short notice (the day before pickup). They were really helpful and friendly and ensured that the process went smoothly. I’m really happy to have found you guys as we plan on working in your area a lot over the next two years, and will definitely be renting vans again! Best wishes!

Donna Phillips